You can access your booking to add Special Services on our website or app.
To use the website:
Go to “Mi viaje/Check-In” and enter your “Last Name” and “Confirmation Code”, then press the “search” button.
Then click “Add Special Services” from your Trip Confirmation screen.
Scroll down to the bottom of each passenger section, there is a “Special Services” option. Click the “Special Services” button.
Select the needed options, then scroll down to the bottom of the screen and select “Continue” to save the changes.
To use our app to add Special Services:
Once you have the app loaded on your phone, access the app.
Tap on the “3 bars” on the top left of the screen.
Tap “My Flights”
Key your “Last Name” and “Confirmation Code”. Then tap the “Retrieve” button to display your booking.
Tap “Add Special Services”
On the Passenger screen scroll down to “Special Services” and select the slider next to customer name that needs to add a Special Service.
Choose the special service by “selecting the button” next to the service.
Continue through the prompts for “Next” and “Save”.