Here’s what to do if your bag arrives damaged:
- Report damage within 4 hours of arrival to a Frontier representative at the airport
- If you were unable or could not report damage to a Frontier representative at the airport, submit a claim through our Damaged Baggage Form
- Show the bag to an agent if possible — they’ll assess the damage and next steps
Please note: It's important to keep in mind that while we will always do what we can to help, we simply can't be liable for normal wear and tear. This includes scratches, small dents, rips, tears, and general grime and dirt.
Frontier no acepta ningún tipo de responsabilidad si tu maleta estaba claramente más llena de lo que podía soportar.
No nos hacemos responsables por el equipaje que se lleva en el área de pasajeros en la aeronave (equipaje de mano).
Si el agente determina que Frontier fue responsable de los daños, continuaremos con los siguientes pasos a partir de allí.
Find a detailed list of items that Frontier is not liable for in our Contract of Carriage under ‘Limitations of Liability’.
