PREGUNTAS FRECUENTES
¡Respondemos tus preguntas! Browse the table of contents to the left, search for content, or check out the most popular articles below!
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- How do I use a Voucher?
- ¿Dónde puedo encontrar mi número de cupón?
- ¿Puedo aplicar mi cupón a una reserva actual?
- ¿Puedo extender la validez de mi cupón?
- ¿Por qué mi cupón no se aplica correctamente por el monto total?
- ¿Puedo recibir un reembolso en un cupón si cancelo mi reserva en forma voluntaria?
- ¿Me devolverán mi cupón si mi vuelo se cancela?
- No usé el monto total de mi cupón en mi reserva anterior. Quiero usar el valor restante en una nueva reserva.
- ¿Puedo permitir que otra persona use mi cupón?
- Can I use multiple vouchers on the same reservation?
- My voucher isn't working, what do I do?
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- ¿Qué incluye mi tarifa?
- ¿Qué no está incluido en mi tarifa?
- ¿Qué forma de pago acepta Frontier?
- ¿Dónde puedo encontrar mi historial de pagos, reembolsos y cargos de la tarjeta de crédito?
- ¿Tienen cupones o descuentos?
- ¿Frontier ofrece tarjetas de regalo?
- ¿Cómo uso un crédito para volar?
- ¿Cómo puedo reservar un viaje grupal?
- Can we purchase our tickets at the airport?
- Does Frontier offer refundable fares?
- For what services does Frontier charge a fee?
- Do you offer military discounts?
- What is my travel credit number?
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- What if I can’t remember my confirmation code?
- ¿Puedo recibir un recibo / itinerario por mi compra?
- ¿Qué sucede si no recibo una confirmación de reserva?
- I am experiencing a website or app error, what should I do?
- What identification or documents do I need in order to travel?
- ¿Cómo actualizo mi información de contacto?
- ¿Qué permite y no permite la TSA en vuelos?
- ¿Qué es la flexibilidad de vuelos?
- How do I find and add my Known Traveler Number to my reservation?
- How can I find my reservation?
- Can I add a person to my itinerary?
- Ya reservé mi vuelo en línea, ¿aún puedo agregar un auto de alquiler?
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- Where can I buy a Frontier bundle?
- Will my bundle be refunded if I cancel my trip?
- Can I purchase or upgrade to a bundle at a later date?
- What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone?
- What is the difference between Economy, Premium, and Business bundles?
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- ¿Puedo cancelar mi reserva?
- Can I get a refund if I cancel my flight?
- How do I change my flight time or date?
- ¿Y si necesito cambiar mis planes?
- ¿Tendré que pagar un cargo por cambiar la reserva?
- ¿Qué es un cambio de horario?
- ¿Cómo sabré que hay un cambio de horario?
- No usé mi boleto, ¿puedo usarlo después?
- I missed my flight, what do I do?
- What is a travel advisory?
- My flight is delayed less than 3 hours, what should I expect?
- My flight is significantly delayed, what should I expect?
- Do I get a refund if my flight is changed or cancelled by Frontier?
- Will my boarding pass automatically update if there are involuntary changes made to my flight?
- Can I get a travel credit if I'm unable to travel due to illness?
- Can I change the name on my ticket?
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- ¿Tendré que pagar un cargo por llevar un cochecito?
- ¿Puedo llevar un asiento para auto a bordo?
- Do you allow pets on the plane and how do I add them to my reservation?
- ¿Qué debo saber si viajo con un niño pequeño?
- Will my family be seated together?
- How do I add a child to my reservation?
- Does my infant need a boarding pass?
- What child restraint systems are accepted on board?
- Can I fly while I am pregnant?
- What should I know about nursing or traveling with formula and other baby items?
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- ¿Hay sillas de rueda disponibles en el aeropuerto?
- Traveling with a Wheelchair
- Can I bring a battery-powered wheelchair or mobility aid on the plane?
- ¿Un menor de edad puede viajar solo?
- ¿Puedo llevar oxígeno en el avión?
- ¿Puedo llevar medicamentos y/o dispositivos médicos en el avión?
- ¿Puedo llevar un animal de servicio o de apoyo emocional conmigo en el vuelo?
- ¿Frontier permite el transporte de restos humanos?
- ¿Qué es la Asistencia de agentes en aeropuerto?
- How to add or modify Special Services?
- How can Frontier assist travelers who are hard of hearing or visually impaired?
- Nuts or Other Allergies
- Safety and Personal Care Assistant
- What Should I Do If I Need Extra Seat Space?
- What to do if my wheelchair or scooter is damaged?
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- ¿Cuáles son los límites de tamaño y peso del equipaje?
- ¿Cuál es el cargo por equipaje de Frontier?
- Is there an advantage to paying for my bags in advance?
- ¿Cómo hago para agregar equipaje o asientos en mi reserva?
- ¿Tengo que pagar por la asignación de asientos?
- ¿Puedo llevar conmigo equipos de música o deportivos?
- ¿Puedo llevar conmigo un arma de fuego?
- Military Personnel Bags
- Smart Luggage
- Can I get a refund on my bags?
- Are there any restrictions on how many bags I can bring?
- Can I bring my bicycle on the plane with me?
- Does Frontier ship cargo?
- What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating?
- Can I bring Smart Luggage on my Flight?
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- Who is eligible for the free checked bag benefit?
- Are authorized users on the account eligible for the free checked bag benefit?
- How do I qualify for the free checked bag benefit?
- How do I get my free checked bags when booking?
- What if when booking, I am not seeing the two free checked bags?
- What information must I provide to receive the free checked bag benefit?
- Can I get this benefit at check-in?
- Are codeshare flights eligible for the free checked bag benefit?
- Are there any weight restrictions for the free checked bag benefit?
- Does my sports equipment qualify for this benefit?
- How does the free checked bag benefit interact with other offers and promotions?
- Can I use the free checked bag benefit for every Frontier operated flight?
- What if I've already paid for my checked bags? Can I get a refund?
- What if I have Elite Platinum Status, or Elite Diamond Status with Frontier Airlines?
- What happens if I close my FRONTIER Airlines World Mastercard account?
- When will new cardholders receive their free checked bag benefit?
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- ¿Frontier participa en TSA PreCheck o CBP Global Entry?
- ¿Qué sucede si TSA PreCheck no figura en mi pase para abordar?
- ¿Los acompañantes de viaje son elegibles para TSA PreCheck?
- Aunque no haya hecho mi reserva en flyfrontier.com, ¿puedo usar TSA PreCheck?
- ¿Qué horarios tengo que recordar para no perder el vuelo?
- Frontier boarding process
- Do I need to wear a mask on the plane or in the airport?
- How Do I Use a Self-Service Kiosk at the Airport?
- Does Frontier have a lost and found?
- What type of aircraft does Frontier fly?
- What cities does Frontier fly to?
- Why can't I get current airport or TSA wait time information?
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- ¿Hay conexión Wi-Fi, televisión, películas u otro tipo de entretenimiento durante el vuelo?
- ¿Ofrecen comida y bebidas de cortesía durante el vuelo?
- ¿Cómo puedo obtener mi recibo por una compra durante el vuelo?
- Do you serve alcohol on board?
- What forms of payment does Frontier allow for in-flight purchases?
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- Where can I purchase a GoWild! Pass?
- How do I book a GoWild! flight?
- Can I book a round-trip ticket using the GoWild! Pass?
- Is this standby/space available travel?
- What are the travel periods each pass is eligible for?
- Can multiple passengers book together on one reservation?
- Can I mix and match fares (Standard, Discount Den, GoWild!) on a GoWild! reservation?
- How do I add a child to my GoWild! booking?
- ¿Puedo comprar un GoWild! Pass para un menor de 18 años?
- If a flight booked using a GoWild! pass is canceled by Frontier or otherwise operationally disrupted, what happens? Will I be rebooked?
- What happens if I no-show or can't make a flight for a ticket booked with a GoWild! Pass?
- Can I book international flights using the GoWild! Pass?
- ¿Cuánto cuestan los impuestos, tarifas y cargos por vuelo?
- ¿Puedo usar mi GoWild! Pass para reservar vuelos de conexión?
- ¿Qué pasa si tengo que cambiar o cancelar un boleto reservado con GoWild! Pass?
- I'm already a Frontier Miles Elite member. ¿Disfruto de mis beneficios de elite en boletos reservados con GoWild! Pass?
- How many GoWild! Passes will be available at special introductory prices?
- When will I be charged the automatic renewal fee?
- Is this for real? On social media I'm seeing people book cross country and international flights for almost nothing in airfare?
- Am I able to use my GoWild! Pass to make a booking outside of 24 hours for domestic/10 days for international travel?
- Do I earn Elite Status Points and Travel Miles for my GoWild! Pass ticket purchases?
- Who can use the GoWild! Pass™ and how does it work?
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- What is the companion travel benefit?
- How do I qualify for the companion travel benefit?
- How does the companion travel benefit work?
- Who can I designate as my companion?
- Can I use the companion travel benefit on all flights?
- Is there a limit to how often I can use the companion travel benefit?
- Do I need to book my companion’s ticket at the same time as mine?
- Do my companion’s flights earn Frontier Miles or Elite Status Points?
- Can I change my designated companion after booking?
- What happens if I cancel or change my flight?
- What happens if my Elite Status expires?
- What are the taxes and fees for the companion’s ticket?
- How do I add my companion?
- Can the companion travel benefit be used with other promotions or discounts?
- What happens if I or my companion misses the flight?
- I'm a Frontier Airlines Credit Cardholder. How can I earn Platinum or Diamond Status to unlock this benefit?
- Can I use my companion travel benefit on Award Flights?
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- ¿Qué es FRONTIER Miles?
- How can I see how many Miles and Points I have?
- Do Travel Miles expire?
- Do Elite Status Points expire?
- What is Family Pooling?
- My Travel Miles expired, why did I not receive any notifications?
- What travel benefits are included with Elite Status?
- How to combine Frontier Miles accounts?
- How to cancel FRONTIER Miles account?
- Can I get help with my FRONTIER Airlines World Mastercard account?
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- How are Miles and Points earned?
- How do I use my Travel Miles?
- Can I receive Miles and Points for travel completed prior to enrolling in the FRONTIER Miles program?
- What is considered activity?
- Can I use miles towards ancillary items like bags and seats?
- Can I earn miles for tickets I purchase for other passengers?
- ¿Cómo agrego mi número de FRONTIER Miles a mi reserva actual?
- ¿Cómo obtengo crédito de FRONTIER Miles de un viaje que ya hice?
- Can I purchase Travel Miles?
- Can I use Travel Miles on any flight?
- How are Frontier Miles earned?
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- Voluntary Provision of Emergency Services Program (VPESP)
- Can I get help with Frontier career opportunities?
