Políticas de cambios y cancelaciones

Artículos

¿Puedo cancelar mi reserva?
Yes - you can cancel your reservation online or in the Frontier mobile app. Cancel before your flight departs to avoid losing the value of your ticket. Most customers will pay a  $99 cancellation fee  per passenger, per direction. If t...
Can I get a refund if I cancel my flight?
Within 24 hours of purchase:  If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No se aplica cargo por cancelación. You can request a refund on your Manage my Book...
¿Cómo puedo cancelar mi viaje?
If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ Last Name ” and “ Confirmation Code ”,...
How do I change my flight time or date?
You can change your departure time or date through the Frontier website or mobile app. On the website: • Go to  My Trips/Check-In • Enter your  Last Name  and  Confirmation Code • Click  Search • Select  Change Flights  and follow the...
¿Y si necesito cambiar mis planes?
You can change your flight online or in the Frontier mobile app. Change fees may apply unless you purchased a qualifying bundle or have Elite status . On the website: • Go to the  Frontier Airlines website • Hover over  My Trip s a...
¿Tendré que pagar un cargo por cambiar la reserva?
Yes. Change fees depend on your fare type and how close you are to your departure date. If you Purchased a Basic Fare or Standard Ticket: 60+ days before departure: No change fee 59 to 7 days before departure: $49 change f...
¿Qué es un cambio de horario?
A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...
¿Qué pasa si no quiero el cambio de horario?
Most schedule changes are minor, but if the changes don't work for you, other flight options may be available. If a schedule change occurs, a notification will be sent to your email. If your schedule change is significant, there will be options avai...
¿Cómo sabré que hay un cambio de horario?
If you booked through  FlyFrontier.com  or the  Frontier app: •  We'll notify you by email if there are any major changes to your flight. To ensure you receive updates, please make sure your contact information is current. You can also check you...
No usé mi boleto, ¿puedo usarlo después?
Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.  The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights on fl...
I missed my flight, what do I do?
If you miss your flight by not checking in or boarding on time, your ticket will be marked as a  No-Show Cancellation.  This means: Check-in  must be completed at least  60 minutes before departure Boarding  must be completed at least ...
What is a travel advisory?
A Travel Advisory is issued when severe weather or unexpected events may affect Frontier's flights. During these times, we may offer flexible travel options to help you adjust your plans.  For information on any current Travel Advisory, visit our...
My flight is delayed less than 3 hours, what should I expect?
We understand that delays can be frustrating, and we're here to help. If your flight is delayed by less than 3 hours, please keep an eye on your email and text messages for the most up-to-date information regarding your flight. You can also check...
My flight is significantly delayed, what should I expect?
We know there are times when things  don't  go as planned. In the event your flight is delayed more than 3 hours (180 minutes),  or your international flight is delayed more than 6 hours (360 minutes) ,  you will be sent a link to...
¿Qué debo saber si Frontier cancela o cambia mi vuelo?
There are times that Frontier will have to cancel or make changes to a flight. These changes or cancellations can happen for many reasons and are handled with care because we realize there may be impacts to our customers.  In the event, you...
Do I get a refund if my flight is changed or cancelled by Frontier?
If you do not travel on the protection options we offer, you are eligible for a refund, to rebook, or to cancel and receive a credit shell valid for 5 years from date of cancellation. This refund will be for your fare, as well as any optional ser...
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Yes! If there are any involuntary changes to your flight, your mobile boarding pass will automatically update with the new details. Helpful Tips: Be at your gate at least 45 minutes  before departure-that's when boarding usually begins....
Can I get a travel credit if I'm unable to travel due to illness?
Yes. If you're unable to travel due to a serious communicable disease, you may be eligible for a transferable travel credit valid for five (5) years. Who Qualifies? You may be eligible if: A  government restriction or ban  was issued after t...
Can I change the name on my ticket?
You can request a name change if you're keeping the same itinerary. Here's how it works: To change the name only (same itinerary): • Pay any  fare difference  between your original ticket and the current fare • Pay a  $75 name change fee ...