Políticas de cambios y cancelaciones

Artículos

¿Puedo cancelar mi reserva?
All tickets are non-refundable unless Refundability was purchased at the time of initial booking. All bookings are refundable within 24 hours of booking for flights over 7 days from departure.    I f you  purchased &n...
No usé mi boleto, ¿puedo usarlo después?
Tickets must be canceled prior to the departure of the flight to keep their value. There is no refund for no-shows.  The ticket is lost, and no residual value is preserved. If you have a ticket credit with us, simply book your new flights ...
Me gustaría cambiar el nombre que figura en mi boleto
If you need to change the name on your ticket prior to travel but plan to keep the same itinerary, you may do so by paying the following: Any difference between the fare already paid and the current fare selling for the same itinerary $75 na...
¿Tendré que pagar un cargo por cancelar la reserva?
Within 24 hours of purchase:  If the date of travel is outside of 7 days, all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No se aplica cargo por cancelación. You can request a refund on your Manage my Booking...
¿Y si necesito cambiar mis planes?
Tarifas: si quieres cambiar tu itinerario, ingresa a Mi viaje para gestionar tu reserva. You may change or cancel tickets online or through Frontier reservations for an applicable fee per ticket found here plus, for changes, the diffe...
¿Qué es un cambio de horario?
A schedule change is a planned change that occurs prior to departure. Frontier Airlines may make some adjustments to accommodate changes to aircraft or routes. These adjustments can include one or more of the following: Changes to flight departure...
¿Cómo sabré que hay un cambio de horario?
If you booked through flyfrontier.com or the Frontier Airlines mobile app, we will send you an email to let you know about any significant changes to your booking and any available options. It is important that we have your current information to co...
My flight is delayed less than 3 hours, what should I expect?
We know there are times when things don't go as planned. Please check your email or text for the most up to date information on your flight status.   To check the status of your flight, visit our  Flight Status Page . ...
My flight is delayed more than 3 hours, what should I expect?
We know there are times when things don't go as planned. In the event your flight is delayed more than 3 hours (180 minutes), y ou will be sent a link to make your selections by email. There will be options available for you to decide what t...
¿Tendré que pagar un cargo por cambiar la reserva?
Fares:  Please review our policy here .  Flight Flexibility:  You can avoid change fees by purchasing Flight Flexibility or adding a bundle that includes it! If you purchased Flight Flexibility, your first itinerary change, whi...
¿Qué pasa si no quiero el cambio de horario?
Most schedule changes are minor, but if the changes don't work for you, other flight options may be available. If a schedule change occurs, a notification will be sent to your email. If your schedule change is significant, there will be option...
Change Flight Time or Date
You can make changes to your departure time or date on our website or our app.  To make changes on the website go  to “ My Trips /Check-In ”. Access your booking by entering  your “ Last Name ”...
¿Qué debo saber si Frontier cancela o cambia mi vuelo?
There are times that Frontier will have to cancel or make changes to a flight. These changes or cancellations can happen for many reasons and are handled with care because we realize there may be impacts to our customers.  If your flight is...
¿Cómo puedo cancelar mi viaje?
If you need to cancel your travel plans, you can cancel your reservation on our website or app.   To cancel on the website go  to “ My Trips/Check-In ”.  Access your booking by entering  your “ La...
What is a travel advisory?
There may be times when severe weather or other unexpected events impact Frontier's operations. During these times, Frontier may issue or offer a flexible travel policy to accommodate our customers who may need to change their travel plans. Fo...
Can I get a refund if I cancel my flight?
Within 24 hours of purchase:  If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No se aplica cargo por cancelación. You can request a refund on your Manage my...
Do I get a refund if my flight is changed or cancelled by Frontier?
We will provide a refund for a cancelled flight if you do not travel on the protection options we offer. This refund will be for your fare, as well as any optional services paid for the flights you do not take, including seat assignments and baggage...
I missed my flight, what do I do?
Tickets must be canceled 24 hours prior to the departure of the flight to keep their value. There is no refund for no-shows. The ticket is lost, and no residual value is preserved.  If you are at the airport, please see a customer service agen...
Will my boarding pass automatically update if there are involuntary changes made to my flight?
Yes, your mobile boarding pass will update if there are changes made to your flight.  Te recomendamos estar en la puerta de embarque mucho antes de la salida de tu vuelo. We will usually begin boarding about 30 to 35 minutes before departure time, so it's impo...