AIRPORT AGENT ASSISTANCE

Here at Frontier, we make optional services available to you to personalize your travel. Airport Agent Assistance is available for purchase for our passengers who prefer assistance at the airport for things like checking in and printing your boarding pass.

LIST OF EXEMPTIONS:

Customers who meet the following criteria may receive assistance from an airport agent without paying the Airport Agent Assistance Charge. Exemptions include:

Customer needing special assistance due to a disability

Self-service functions which a customer is unable to perform as a result of a disability
Wheelchair service
Servicio de recepción y asistencia
Service Animal
Hearing and/or Vision Impaired

Active Duty US Military with valid Common Access Card
Customers Checking Special Bag Items - Items needing special handling as part of a specific bag type or fee associated with the bag. Examples include:

Antlers Fee
Assistive Device
Checked (ticket counter or gate) Manual Wheelchairs, Electric Wheelchairs, and Electric Scooters
Baby Items: Infant or child items exempt from fees such as car seats, booster seats, diaper bags, and strollers. Used only when the child or infant is traveling.
Firearms
Bike Fee: oversize/overweight fee does not apply
Boot Bag: free of charge when skis or snowboards are checked as baggage
Media/Film Equipment
Oversize Bag: 63 inches or more

Customers with one of the following:

Purchasing an Extra Seat: customers who are purchasing an extra seat at the ticket counter
Adding a Lap Infant: customer who must add a lap infant to their reservation
Pet in Cabin: customer who have purchased a pet in cabin or wish to purchase a pet in cabin
Musical or Sports Equipment for reservation marketed (sold) by Volaris