
COMMITTED TO YOU
Frontier remains committed to ensuring that the sky is for everyone. This means going the extra mile in all that we do for you.
Frontier remains committed to ensuring that the sky is for everyone. This means going the extra mile in all that we do for you.
Did you know, the air in the cabin is passed through an air filtration system that mixes with fresh air drawn from outside? This occurs up to every 3 minutes circulating the cabin with new air and sending the old air directly outside.
Our system uses HEPA filters capable of capturing respiratory virus particles at more than 99.9% efficiency. These are the same filters used in hospitals and doctors' offices.
Let us take you through our everyday disinfection procedure. Aircraft disinfection is performed in accordance with the Airbus Aircraft Maintenance Manual (AMM).
The daily cleaning process takes several hours to complete. We have taken a variety of proactive measures with respect to COVID-19 including increased heavy cleaning of aircraft and increased supplies of cleaning and disinfection products on board. The air onboard our planes is cleaner than many of the public places you visit daily. From outside the plane, clean air flows into the cabin via a sophisticated filtration system - using a hospital-grade HEPA filter - while old air is pushed back outside. Within every 3 minutes, you're breathing fresh outside-air.MAINTAINING SOCIAL DISTANCE
We're making space for you at our check-in counters and gate areas. Signage and floor markers have been placed throughout the gate and ticket areas encouraging customers to maintain social distancing.
At the gate, our boarding process has changed to load passengers from the back of the aircraft to the front. This helps to minimize "passing" contact with other passengers during the boarding process.
We're currently installing plexiglass partitions at our ticket counters for the added safety of both employees and passengers.
OUR EVERYDAY DISINFECTION PROCEDURE AT A GLANCE
FRESH AIR
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Dear Frontier Customers,
From the first days of the COVID pandemic, the entire air travel industry has set about to answer a single question: is it safe for our passengers to fly?
Not only did we feel a profound obligation to answer that for all of you, but as members of the flying public ourselves, we needed to know if we could tell our families without reservation that yes, it was okay to keep flying. The simple answer – and the reason you can find us and our families in the air– is that passengers are just as safe on an airplane as they are in public places on the ground… in many ways, even safer.
We don't expect you to take our word for it, and you don't have to. The aircraft industry and medical experts, government agencies and universities have all conducted months of careful study and the results speak for themselves.
What the experts are saying:
This extensive body of research underscores that airplanes are unique environments with highly effective systems in place and, when combined with rigorous cleaning and sanitation protocols, make flying on an airplane one of the safest things you can do outside of your home.
Thank you for your loyalty and trust, and we look forward to seeing you in the skies with us soon.
Sincerely,
*FEDERAL & EXPERT GUIDELINES THAT WE FOLLOW
Frontier Airlines continues to closely monitor developments with respect to COVID-19.
From our family to yours, we look forward to welcoming you onboard again soon!