Refund Options

REFUNDS WITHIN 24 HOURS OF PURCHASE

Except for tickets purchased for travel within 7 days (168 hours) of purchase, all tickets may be canceled within twenty-four (24) hours of the purchase and a full refund to the original form of payment will be given. 

It is fastest and easiest to process this type of cancellation on the Frontier mobile app or on FlyFrontier.com by using the link below.

24-hour Cancel and Refund

REFUNDS FOR FLIGHTS CANCELED, SIGNIFICANTLY DELAYED, OR WITH SIGNIFICANT SCHEDULE CHANGES

Under 14 CFR Part 260, you may be eligible for a refund if you didn’t take your Frontier flight which experienced a cancellation or significant schedule change or delay (greater than 3 hours for domestic flights, or greater than 6 hours for international flights), or didn’t receive a service you paid for.

Refunds apply only if the customer did not take a rebooked flight (in the case of a cancellation), did not travel on the delayed or rescheduled flight, and did not choose to receive a travel credit instead of a refund to original form of payment.

Refunds will be issued to the original form of payment either upon request or automatically after the scheduled departure date. Refunds will be processed within seven (7) business days. It is fastest to rebook or to receive a refund by using the link below.

Rebooking/Refund Options

Frontier does not reimburse expenses, provide hotel accommodations, or provide monetary compensation for passengers impacted by flight delays or cancellations.

Cuando se trata de demoras y cancelaciones de vuelos, algunas situaciones están dentro de nuestro control y otras no. Así es como describimos la diferencia:

• Controllable Situations are defined as delays, diversions, cancellations, or service delivery failures considered within Frontier's control (such as delayed baggage or flight delays and cancellations caused by some types of aircraft damage, mechanical issues, etc.). If your flight is delayed, canceled, diverted, or if you miss a connecting flight due to controllable situations, we'll place you on the next available Frontier flight at no additional cost. In addition, Frontier will provide meal vouchers for flight delays of 3 hours or more or for cancellations that result in a Frontier rebooking that departs 3 hours or greater after the originally scheduled departure time. Alternatively, if your flight is canceled or delayed in excess of 3 hours, we'll provide you, upon request, a full refund of any unused portion of your ticket.
• Uncontrollable Situations are defined as flight delays, diversions, or cancellations out of Frontier's control (such as those caused by weather, Air Traffic Control, aircraft damage caused by occurrences out of Frontier's control, such as bird strikes, etc.). We truly regret that uncontrollable situations may interrupt your travel. Dada su naturaleza, no ofrecemos ningún resarcimiento por eventos que no podamos controlar más allá de reubicarte en el próximo vuelo disponible de Frontier. Alternatively, if your flight is canceled or delayed in excess of 3 hours, we'll provide you, upon request, a full refund of any unused portion of your ticket.

REFUNDS FOR DEATH OF A TICKETED CUSTOMER

Please use the link below. You will need to submit a death certificate or letter from the funeral director on funeral home letterhead.

APPLY FOR A REFUND: DEATH OF CUSTOMER

For other emergency situations, please see our policies here.

REFUNDS FOR SERIOUS COMMUNICABLE DISEASES

Customers unable to travel due to a serious communicable disease may be eligible for a transferable travel credit. Eligibility criteria and documentation requirements are available in our FAQs.