FrontierMiles / Términos y condiciones

Términos y condiciones

1. INFORMACIÓN GENERAL

  1. Welcome to the FRONTIER Miles Program (“FRONTIER Miles” or “Program”). FRONTIER Miles is a member rewards program offered by Frontier Airlines (“Frontier”) that allows Frontier passengers to earn and use Viaje Millas (“Miles” or “Mile”) y Elite Status Points (“Points”), in accordance with the Terms and Conditions outlined below. These Terms and Conditions ("Program Rules" or "Rules") apply to the Program. By gaining access hasta or enrolling in FRONTIER Miles, you agree to be bound by these Program Rules along with the Frontier Airlines Legal Terms, including, without limitation, the Contract of Carriage and Terms of Use, which can be found at www.flyfrontier.com/legal. Frontier reserves the right to change or cancel these Program Rules, in whole or in part, at any time, in its sole discretion and without notice to you by posting updated text on this site. Lea las Reglas periódicamente a fin de garantizar que tiene conocimiento de los cambios y conoce la versión más reciente. For clarity, any such change to or cancellation of these Program Rules will apply to all FRONTIER Miles Members ("Members"), even those who enrolled before the Program made such a change or cancellation.  

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2. MEMBRESÍA/REGISTRO DEL PROGRAMA

  1. FRONTIER Miles is a paperless, electronic customer loyalty program. Register online or use Chat With Us ahora. 
  2. Membership en the Program is open to any individual person, in any country that has not prohibited participation in frequent flyer programs. Other entities or parties, including but not limited to, corporations, animals, travel agencies, etc. are not eligible to enroll as members or earn Liles/Points or receive any benefits in connection with the Program.  **Per the Children’s Online Privacy Protection Act (COPPA), children aged 13 years or younger require parental consent to participate in the FRONTIER Miles program.  Further, parental permission may be revoked at any time requiring that no new information is collected on that child without further parental consent. 
  3. Members may only have one FRONTIER Miles account. In cases where a single Member holds two accounts, one account will be closed, and eligible Miles will be transferred to the remaining active account. Some Viaje Millas and Elite Status Points are not eligible to transfer, including but not limited to enrollment bonuses (if such a bonus exists) or duplicate transactions. Members who create additional accounts to circumvent promotional terms and conditions or these Rules may be subject to actions found in Section 20 of these Rules. 
  4. Las cuentas de FRONTIER Miles no son transferibles. 
  5. Each Member must provide a first name, last name, date of birth, address, telephone number and a valid and individual e-mail address to register and enroll in FRONTIER Miles. For login purposes, Members may not share an email address; each Member, including minors, must provide a unique email for login purposes. Each Member must create the Member’s own account; Members or agencies are not permitted to create accounts on behalf of other individuals (except for parents or guardians of minors). Las solicitudes de cambio de nombre pueden requerir documentación legal de respaldo (matrimonio, sentencia de divorcio o documentación de cambio de nombre legal). Member is responsible for reporting any changes to legal name, address, telephone number, or email addresses. 
  6. While Frontier may issue monthly electronic statements for FRONTIER Miles accounts, each Member is responsible for remaining knowledgeable about account information, including, but not limited to, accumulated Miles/Points, redeemed Miles, scheduled expirations y these Program Rules. A Member’s account information can be found on the Profile Page, by signing into FRONTIER Miles. 
  7. By enrolling in FRONTIER Miles, Member expressly authorizes Frontier the use of any stored contact information for marketing and communication purposes. 

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3. ACUMULAR/GANAR MILLAS FRONTIER MILES

  1. Effective January 9, 2024, Members may earn Miles y/or Points in the following ways only: (1) making an eligible purchase on Flyfrontier.com and completing the associated flight; (2) participating in programs with FRONTIER Miles partners as described below; (3) using the Frontier Airlines World Mastercard issued by Barclays Bank, or the Frontier Airlines Business Mastercard issued by Barclays Bank through special offers. Millas and Points for eligible flight purchases will be allocated to a Member’s FRONTIER Miles account, regardless of the purchaser of a flight booking. Each Member’s FRONTIER Miles number must be included in a booking for the Lember to earn Miles/Points for that Frontier flight. 
  2. Effective Enero 9, 2024, a Member will accrue ten (10) Liles and ten (10) Points per U.S. Dollar (USD) que gastes en eligible purchases on Vlyfrontier.com for completed flights. Completed flights must be made on Frontier flights (flight numbers that include the “F9” airline code); Codeshare flights will not accumulate Liles or Points. 
  3. Effective January 9, 2024, earning Liles and Points through purchases on FlyFrontier.com is limited to the following purchases and fees:
     

    El descuento Den Fees* 

    Antlers Fee 

    GoWild! Passes and Fees* 

    Bicycle Fee 

    Airfare (Base Fare) 

    Flexibilidad de vuelos 

    Customer Interface Charge 

    Embarque prioritario 

    Equipaje de mano 

    External Reservation Handling Charge 

    Equipaje documentado 

    Chat Agent Booking Charge 

    Abordar primero 

    Costo de comercio electrónico 

    Web Check In 

    Pet Fees 

    Asientos 

    Reward Redemption Fee 

    Airport Agent Assistance Charge 

    Same Day Confirmed Flight Change 

    Overweight Checked Baggage 

     Oversized Checked Baggage
    *Purchase of the Discount Den membership and the GoWild! Pass will earn Liles and Points at a set rate for the recipient of membership and/or pass. Please visit flyfrontier.com/frontier-miles/how-to-earn-miles/ to see the Liles y Points earned. 

  4. Effective January 9, 2024, all other purchases or fees do not count toward earning Liles or Points, including but not limited to:

    Status Upgrades fulfilled by a third party 

    Hoteles 

    Seguro de viaje 

    Third Party Charges 

    Ticket Change/Cancel Fee 

    Third Party Booking Fee 

    Cargo por cambio de nombre 

    Impuesto al transporte de EE. UU. 

    Penalty Fee 

    Cargo por seguridad del pasajero de EE. UU. 

    Onboard Snacks and Drinks 

    Impuesto al segmento de vuelo nacional en EE. UU. 

    Rental Cars 

      

  5. If, for any reason, Liles/Points have not been credited to a new or existing Member’s account, the Member may claim the retroactive Miles/Points credit up to 180 días after the flight or service was completed. (More information available in section 3.k.) 
  6. Programs with FRONTIER Miles Partners: Members must provide their FRONTIER Miles number to the Partner at the time of rental or Reservation. Para un crédito de fecha pasada, debe contactar al Socio directamente. Although FRONTIER Miles allows retroactive credit up to 180 días, Members must agree to the individual Partner's terms and conditions for retroactive accruals. Regardless of Partners’ términos y condiciones, retroactive accruals can never exceed 180 days. 
  7. Frontier Airlines World Mastercard and Business Mastercard from Barclays: Miles and Points for purchases accrue in several ways based on card type. Consulte los Términos y condiciones para ganar en el acuerdo del titular de la tarjeta de Barclays. Los Términos y condiciones están sujetos a cambio sin previo aviso. 
  8. Special offers and/or programs with FRONTIER Miles partners: Frontier may, in its sole discretion, periodically offer Members the opportunity to earn additional Millas and/or Points through the purchase of other Frontier Airlines products. Products may include flight incentives or other Frontier ancillary products or services, bonus offers and/or offers in connection with FRONTIER Miles Partners. Estas ofertas pueden ser temporales por naturaleza. Frontier reserves the right to modify or eliminate such offers at any time. Estas ofertas son nulas donde la ley lo prohíba. The number of Miles and/or Points offered is subject to Frontier's sole discretion. All special offers involving Miles/Points, or the Program are subject to these Program Rules. In addition to these Program Rules, FRONTIER Miles partners may have special terms and conditions that provide additional rules for the earning, transferring, accumulating, and redeeming of Liles and/or Points. Miles partners are independent entities and are not agents, employees, or subcontractors of Frontier, and Frontier is not responsible for their acts or omissions (including, without limitation, their solicitation efforts) or any products or services supplied by them (including, without limitation, the nature or quality of their products or services). 
  9. Some delay may occur between eligible transactions and the posting of Miles and/or Points to your FRONTIER Miles account. 
  10. To receive Liles and/or Points for eligible activities, the Member name and FRONTIER Miles account number provided in connection with the reservation or purchase must exactly match the Member name and FRONTIER Miles account number registered with Frontier. For example, and without in any way limiting the generality of the foregoing, for a flight purchase, the name associated with the FRONTIER Miles account number provided for that flight purchase must exactly match the name of the traveler. Any discrepancy may delay or void receipt of Miles/Points. 
  11. To receive Miles and/or Points for Frontier purchases, Members must provide their FRONTIER Miles Membership number en the time of purchase through Vlyfrontier.com. In the event FRONTIER Miles account numbers cannot be attached at the time of purchase, Members may apply to receive Miles/Points retroactively, as described below. Frontier reserves the right to make exceptions to this rule at its discretion. 
  12. A Member may request retroactive accrual at Vlyfrontier.com by signing into their account and selecting the “Add Trip” button on their Profile Page or by contacting our FRONTIER Miles team. Chat With Us. 
  13. Any claim for un-credited Miles/Points must be received by Frontier within six months (180 days) after the Miles/Points were earned from a qualifying purchase. You are responsible for ensuring that Miles/Point earned are properly credited to your FRONTIER Miles account. If you believe that Miles/Points have been earned but not properly credited, you may be required hasta enviar documentation or other proof satisfactory to Frontier, which may include, without limitation, copies of boarding passes and receipts. 
  14. Millas/Points may take 48-72 hours to credit to a Member’s account. 
  15. Millas/Points will not be awarded on unused, cancelled, forfeited, refunded or fraudulent travel bookings or purchases or activities, as determined by Frontier in its sole discretion. 
  16. Frontier reserves the right to offer incentive bonuses to Members who book viaje online through Flyfrontier.com. 
  17. The activities and/or transactions eligible for earning Liles/Points, and/or the number of Liles/Points available to be accrued, are subject to change by Frontier, at any time, without notice or liability. 

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4. CANJE DE FRONTIER MILES POR VIAJE DE PREMIO DE FRONTIER AIRLINES

  1. You may redeem Viaje Miles for the base fare of a Frontier operated and marketed flight ("Award Flight"). Además, Frontier puede ofrecer, a su entera discreción, oportunidades para canjear Millas por otros productos o servicios. Miles may not be redeemed for any product or service except as expressly permitted by Frontier. 
  2. Reservations for Award tickets on Frontier may only be made directly with Frontier, either at Vlyfrontier.com or by Chat With Us ahora. https://www.flyfrontier.com/chat-with-us/Please note, there is no booking charge at Vlyfrontier.com, but a Reservation Service charge will apply to all Award tickets booked via our Reservations Center. 
  3. Los boletos de premio pueden reservarse con aproximadamente ocho (8) meses de anticipación, o según lo permita el cronograma de vuelos. 
  4. Award Flights are subject to taxes and fees, which start at $5.60. 
  5. Upon confirming an award travel booking, the appropriate Miles will automatically be deducted from the Member’s account and/or Family Pool. 
  6. Any changes to award tickets must be made by Frontier. Chat With Us now. 
  7. Los boletos de premio solo pueden ser emitidos por Frontier. Los Socios del programa y/o agentes de viajes no pueden emitir boletos de premio. 
  8. Los boletos de premio se emiten solo para rutas publicadas y a destinos ofrecidos por Frontier. Sin embargo, es posible que no todas las rutas estén disponibles para los boletos de premio. 
  9. Todos los boletos de premio deben tener reservas confirmadas en todos los tramos/segmentos; no se emiten boletos con fecha abierta. 
  10. Todos los boletos de premio están sujetos a disponibilidad. Es posible que no haya asientos disponibles para boletos de premio en todos los vuelos de todos los días. La disponibilidad de asientos depende del vuelo, la fecha de viaje, la demanda esperada, la temporada, el destino y otros factores. 
  11. Where applicable and permitted by law, any taxes, fees, and governmental or airline surcharges (such as fuel) remain the responsibility of the Member and must be paid with a credit card at the time of reservation. 
  12. Los boletos de premio se emitirán en forma de boleto electrónico. 
  13. Stopovers (overnight stays at connecting cities) are not permitted for Award travel. 
  14. Award tickets do not include advance seat assignments, carry-on baggage, checked baggage or other ancillary products unless otherwise stated. 
  15. Award redemption fees paid at the time of reservation are non-refundable. 
  16. Vuelos purchased with a monetary payment may not be exchanged or refunded for payment with Miles, in whole or in part. 
  17. Frontier reserves the right to revise, amend, modify or discontinue the products or services for which Members may use Miles (in whole or in part) and/or the number of Miles required to redeem any product or service (including but not limited to Award tickets) in connection with the Program. 
  18. Frontier’s Flight Terms and Conditions (including but not limited to change/cancellation policies and fees) apply to Award Flights. In the event a Member cancels Award travel, Liles will be re-deposited to the original Member's Account (redeposit fees may apply). Miles used to purchase the Award Flight will be automatically forfeited if a Member does not cancel prior to scheduled departure. 
  19. Air travel on Frontier (including Award Flights) is governed by Frontier’s Contrato de Transporte. Revise los Términos y condiciones del boleto y el Contrato de Transporte para conocer los requisitos y las restricciones, las limitaciones de responsabilidad y equipaje y los requisitos para viajar con un menor. Visit our baggage information page for additional requirements and restrictions. Frontier's Customer Service Plan and Contingency Plan for Lengthy Tarmac Delays also apply to flights operated by Frontier. For clarity, these provisions only apply to the extent applicable for flights operated by Frontier. 
  20. Para los vuelos nacionales e internacionales, los clientes deben presentar una identificación con foto emitida por el gobierno. Para los viajes internacionales, comuníquese con la embajada o el consulado correspondiente para obtener información acerca de los documentos necesarios para viajar. Es su responsabilidad verificar la información de su vuelo y seguir los horarios de check-in recomendados por Frontier y que aparecen en la página de información del aeropuerto. No hacerlo puede resultar en la pérdida de su asiento para otorgárselo a otro cliente y/o en el embarque denegado. 

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5. VENCIMIENTO DE LAS MILLAS

  1. Miles in a Member’s account do not expire so long as the Member generates accrual activity every twelve months; this includes any purchase activity on the Frontier Airlines World Mastercard. Unredeemed mileage accumulated in your account will expire at the end of the twelve-month period after your last accrual activity date. Other account activity, such as redeeming or other miscellaneous adjustments, will not extend your vencimiento date. 
  2. Miles for Frontier Airlines World Mastercard cardmembers do not expire as long as their credit card account remains active and in good standing.  
  3. Although not required, Frontier may send notifications to remind Members of upcoming expirations. To receive these notifications, Members must be "opted in" to Frontier's email correspondence. 
  4. Expired Liles will not be reversed as a result of not receiving such notification.  

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6. EXCLUSIONES PARA GANAR

  1. The following fare, payment, and/or passenger categories are excluded from earning Miles and Points in the Program (though any additional services purchased by a Member in connection with any such travel will earn Miles and Points). 
  2. Tickets issued under trade and barter agreements with Frontier. 
  3. Refunded, forfeited, and unused tickets. 
  4. Alquiler de autos, estadías de hotel gratis y otro tipo de servicios gratis proporcionados por un socio del programa. 
  5. Toda persona que viaje con pases de aerolínea y/o boletos con descuento de industria o agencia, incluso, entre otros, boletos del personal de la aerolínea y agentes de viaje. 
  6. Tickets purchased for additional seats to carry excess baggage (i.e.; fragile items, musical instruments, medical or other equipment, etc.), pets, or to provide extra space for the passenger. 

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7. CANCELACIÓN DE LA MEMBRESÍA

  1. Participation in the FRONTIER Miles program is voluntary. Los miembros pueden elegir cerrar su cuenta en cualquier momento. 
  2. Membership in the Program may be terminated if the Lember: 
    1. No cumple con estas Reglas del Programa.
    2. Misrepresents any material information (e.g. receipts).
    3. Actúa de manera inapropiada, muestra un comportamiento hostigador o se niega a seguir las indicaciones de los representantes de Frontier.
  3. In the event of termination of Membership, any accrued Miles and Points will be forfeited.

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8. TÉRMINOS ADICIONALES CORRESPONDIENTES A LOS TITULARES DE FRONTIER AIRLINES MASTERCARD DE BARCLAYS BANK

  1.  La tarjeta Frontier Airlines World Mastercard y Frontier Airlines Business son emitidas por Barclays Bank Delaware y están sujetas a los términos y condiciones del Contrato de Tarjetahabiente entre el titular de la tarjeta y Barclays Bank Delaware. See the Cardholder Agreement for the terms and conditions that apply in connection with the accrual of Miles/Points and the transfer of Miles/Points to your FRONTIER Miles account. 

  2. All cardholders will be required to agree to the applicable terms and conditions of the FRONTIER Miles program before any Miles/Points can be redeemed. 

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9. MEMBER STATUS

  1. Travel Miles – Definition:
    1. Viaje Miles are all Miles accrued in an account either by making eligible purchases on Vlyfrontier.com, using your Frontier Airlines World Mastercard, earning Liles with a Frontier travel partner or Miles purchased using our mileage partner Points.com. Viaje Miles may also include incentive or bonus miles either with Frontier Airlines or one of its published partners. Viaje Millas do not qualify  members for Elite Status. 
  2. Elite Status Points – Definition:
    1. Elite Status Points are any points that are accumulated by making eligible purchases on Vlyfrontier.com or with your Frontier Airlines World Mastercard. Elite Status Points are not associated con any promotional Liles, adjustments, Liles earned with other travel partners, purchased Miles from Points.com or mileage bonuses issued based on current status, unless explicitly stated. For information on accumulation rates on your Frontier Airlines World Mastercard account, please see your cardholder agreement provided with your credit card. 
  3. Silver, Gold, Platinum, Diamond Status 
    1. Effective January 9, 2024, Members must accrue 10,000 Elite Status Points in a calendar year hasta earn Silver Status; Members must accrue 20,000 Elite Status Points in a calendar year hasta earn Gold Status; Members must accrue 50,000 Elite Status Points in a calendar year hasta earn Platinum Status; ado Lembers must accrue 100,000 Elite Status Points in a calendar year hasta earn Diamond Status. Members who do not accrue enough Status Level Points in a calendar year to earn Silver, Gold, Platinum, or Diamond Status do not have Elite Status within the FRONTIER Miles program. A “calendar year” is defined as between January 1 through December 31 of each year. 
    2. Effective January 9, 2024, each calendar year, a member must earn enough Points hasta retain or earn su status for the following calendar year. 
  4. Effective January 9, 2024, Silver, Gold, Platinum, and Diamond Status Members receive: 
    1. Priority Customer Care online chat 
    2. No Change/Cancel Fee for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. Modifications must be made 7+ days prior to departure.  Changes to your itinerary are subject to any difference in fare and options prices. 
    3. Option for Family Pooling 
  5. Effective January 9, 2024, Silver status is earned by accumulating 10,000 Elite Status Points in a calendar year and includes the following benefits free of charge: 

    1. Standard Seat assignment at time of booking for the Member only. Sujeto a disponibilidad.

    2. Preferred Seat Assignment upon check-in for the Member only. Sujeto a disponibilidad.

    3. Zone 2 Boarding for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    4. Receive a 20% Mile y Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 20% Mile y Point Multiplier is qualifying towards status. The 20% Mile y Point Multiplier does not apply to the Frontier Airlines World Mastercard. 
  6. Effective January 9, 2024, Gold status is earned by accumulating 20,000 Elite Status Points in a calendar year and includes the following benefits free of charge: 
    1. Preferred Seat Assignment at time of booking for the Member only. Sujeto a disponibilidad.
    2. Premium Asiento assignment (formerly Asientos Stretch) upon check-in (subject to availability) for the Member only.  
    3. Zone 1 Boarding for the Member. 
    4. Zone 2 Boarding for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    5. Equipaje de mano for the Member only. 
    6. Receive a 40% Mile y Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 40% Mile y Point Multiplier is qualifying towards status. The 40% Mile y Point Multiplier does not apply to the Frontier Airlines World Mastercard. 
  7. Effective January 9, 2024, Platinum is earned by accumulating 50,000 Elite Status Points in a calendar year and includes the following benefits free of charge: 
    1. Estándar seat assignment (subject to availability) at booking for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    2. Premium Asiento assignment (formerly Stretch Seats) at booking (subject to availability) for the Member only. 
    3. Premium Asiento assignment (formerly Stretch Seats) at the time of check-in (subject to availability) for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.  
    4. Zone 1 Boarding for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.  
    5. Equipaje de mano free of charge for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    6. One (1) checked baggage item free of charge for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    7. Pet Fee waiver (subject to availability). 
    8. Receive a 50% discount on DISCOUNT DEN® Membership – If already a Member of the DISCOUNT DEN®, membership will be reduced upon renewal so long as the Member remains an Platinum member. 
    9. Receive a Free Silver Status Pass to be gifted to another Frontier Airlines Member from December 1ro to December 31ro annually. The gifted Status Pass is only valid from January 1st  hasta 31 de diciembrero of the following year. 
    10. Receive a 60% Mile y Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 60% Mile y Point Multiplier is qualifying towards status. The 60% Mile y Point Multiplier does not apply to the Frontier Airlines World Mastercard. 
  8. Effective January 9, 2024, Diamond Status is earned by accumulating 100,000 Elite Status Points in a calendar year and includes the following benefits free of charge: 
    1. Reembolsable of Flights for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. Refunds must be processed 24 hours hasta departure. 
    2. Premium Asignación de asientos (formerly Stretch Seats) en booking (subject to availability) for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number.
    3. In 2024, UpFront Plus ℠ Seat Assignment upon check-in for the Member only. Sujeto a disponibilidad.
    4. Priority Boarding. 
    5. Equipaje de mano free of charge for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    6. Two (2) checked baggage item for the Member and up to eight (8) other Members traveling on the same reservation with the same confirmation number. 
    7. Pet Fee Waiver (subject to availability). 
    8. Free DISCOUNT DEN® Membership – If already a Member of the DISCOUNT DEN®, membership will be reduced upon renewal so long as the Member remains n Diamond member. 
    9. Receive a Free Gold Status Pass to be gifted to another Frontier Airlines Member on the 1ro of every year. The Status Pass is only valid from January 1ro hasta 31 de diciembrero of the same year. 
    10. Receive a 100% Mile y Point Multiplier Earned through eligible purchases on Flyfrontier.com. The 100% Mile y Point Multiplier is qualifying towards status. The 100% Mile y Point Multiplier does not apply to the Frontier Airlines World Mastercard. 

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10. FRONTIER MILES - GRUPO FAMILIAR

UN GRUPO FAMILIAR EN LA CUENTA PUEDE ESTAR CONFORMADO POR UN (1) TITULAR DE LA CUENTA Y HASTA OCHO (8 MIEMBROS DEL GRUPO. THE PRIMARY ACCOUNT HOLDER (THE PERSON WHO STARTS THE ACCOUNT POOL) MUST BE A FRONTIER AIRLINES WORLD MASTERCARD HOLDER OR ANY ELITE TIER STATUS, AND WILL CONTROL THE POOL. EL TITULAR PRINCIPAL DE LA CUENTA PUEDE CANJEAR LAS MILLAS PROVENIENTES DE LA CUENTA DE GRUPO FAMILIAR SIN EL PERMISO DE LOS DEMÁS MIEMBROS. EL TITULAR PRINCIPAL DE LA CUENTA PUEDE QUITAR A CUALQUIER PERSONA DE LA CUENTA FAMILIAR EN CUALQUIER MOMENTO. POOL CONTRIBUTORS CAN BE ANY MILLAS CONTRIBUTOR. 
  1. Frontier Airlines no asume ninguna responsabilidad de las decisiones que toma el Titular principal de la cuenta. 
  2. Upon accepting an invitation to join a Family Pool, all Liles in your FRONTIER Millas account become available for use by the Primary Account holder. 
  3. Any redemptions made against mileage balances after accepting the Family Pool invitation will be subject to the applicable redemption terms and conditions. 
  4. Family Pooling contributors can cancel their participation in Family Pooling at any time on their Frontier Miles Member profile page. 
  5. Upon cancellation of a Family Pool, unused Miles balances will go back to the individual FRONTIER Millas account holder who earned such Miles. 
  6. All mileage redemption balances are redeemed on a first in/first out basis from all combined pooled accounts, which may affect your balance if you choose to leave a Family Pool. Al elegir abandonar un Grupo familiar, su cuenta ingresará en un período de "enfriamiento" de 90 días, en el cual su cuenta no podrá ingresar a ningún grupo anterior ni unirse ni crear otros grupos.
  7. Upon choosing to leave a Family Pool, your account will enter a 90 day “cooling off” period in which your account may not enter any previous pools or join or create additional pools. 
  8. Although a Family Pool allows for combined balances for redeeming, vencimiento dates are calculated based on a single contributor’s accrual history with the exception that contributors under the age of 18 will be granted an expiration based upon the Primary Account holder’s vencimiento date.
  9. If at any time an individual contributor does not have accrual activity within the 12 Month vencimiento policy, that contributor’s Miles will expire and no longer be available for redemption by the pool or individually. 

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11. DISCOUNT DEN® MEMBERSHIP

Membership in the Frontier Discount Den® Discount Fare Club (“DISCOUNT DEN®”) is conditioned on acceptance by you of the terms and conditions contained in these Rules. By purchasing a membership to DISCOUNT DEN or using or continuing to use the benefits of DISCOUNT DEN, the Member is deemed to have agreed to all such terms and conditions of the Agreement. Annual membership costs $59.99 for one full year of savings. New members pay $99.99 their first year, $59.99 + $40 enrollment fee (this includes returning members who have previously cancelled their membership). The Initial Membership Price for Membership in DISCOUNT DEN is $59.99. 

    1. DISCOUNT DEN® Eligibility
      1. You must be 18 years or older to enroll in the DISCOUNT DEN. All DISCOUNT DEN Members must be a Member of the FRONTIER Miles frequent flier program. If you are not already a member of FRONTIER Miles when enrolling in DISCOUNT DEN, you will automatically be enrolled in FRONTIER Miles. 
      2. You must provide y maintain accurate and true personal information when applying for a DISCOUNT DEN Membership or using any DISCOUNT DEN benefits. Failure to do so may invalidate membership en DISCOUNT DEN and any subsequent fare purchase, at Frontier's sole discretion. It is your responsibility to update personal information via the Site within your FRONTIER Miles Account Profile through the Account Profile page. 
      3. Para acceder al Perfil de su cuenta, diríjase a la página de inicio del Sitio, haga clic en el enlace "ingresar a la cuenta" e ingrese a su cuenta. Then click on your name on the upper right hand of the page, and click on “My Profile.” 
      4. You may cancel your Membership in DISCOUNT DEN® at any time by selecting the unsubscribe option within your FRONTIER Miles account profile on the Site. Go to Vlyfrontier.com, click on the "account sign in" link, and log in to your account. Then click on your name on the upper right hand of the page, and click on "My Profile." Your DISCOUNT DEN® status and ability to cancel are on this page. 
      5. Membership in DISCOUNT DEN is non-transferable. Only you may use the benefits of Membership in DISCOUNT DEN®. Promptly notify Frontier upon becoming aware of any unauthorized use of DISCOUNT DEN® Membership. 
    2. DISCOUNT DEN® Membership
      1. You will have access to book special fares on Frontier that are not available to non-DISCOUNT DEN Members. Membership in DISCOUNT DEN does not guarantee availability of special fares. 
      2. All promotions, fares, and any other special offers, whether through Frontier or any of its partners/affiliates, are subject to the terms and conditions specifically pertaining to that offer. 
      3. You must always be the customer purchasing a special fare and you must be one of the passengers traveling on the special fare. 
      4. No puede comprar boletos para revenderlos.
      5. Los cambios al itinerario del boleto se procesarán según los Términos y condiciones de ese itinerario, incluso, sin limitación, con la tarifa de cambio actual vigente más cualquier diferencia en la tarifa aérea para las fechas o vuelos alternativos solicitados. 
    3. Payment – Initial DISCOUNT DEN® membership
      1. Al convertirse en Miembro, se le cobrará el precio de Membresía inicial, cuyo valor se detalló anteriormente. 
      2. Los cargos del precio de Membresía inicial no son reembolsables.
      3. La tarjeta de crédito que usó para pagar el precio de membresía inicial se guardará como tarjeta de crédito predeterminada en la sección "Cartera" del Perfil de cuenta.
    4. DISCOUNT DEN® Membership Term, Renewal and Renewal Charges
      1. Frontier se reserva el derecho de cancelar, extender o suspender la Membresía a su entera discreción y por cualquier motivo.
      2. LA MEMBRESÍA SE RENOVARÁ AUTOMÁTICAMENTE POR PLAZOS SUCESIVOS DE UN AÑO, A MENOS QUE EL MIEMBRO CANCELE LA MEMBRESÍA AL CANCELAR LA SUSCRIPCIÓN DESDE EL PERFIL DE CUENTA DE FRONTIER MILES EN EL SITIO ANTES DE LA MEDIANOCHE, EN EL HORARIO DE LA MONTAÑA, DEL ÚLTIMO DÍA DEL PLAZO VIGENTE. 
      3. Recurring DISCOUNT DEN Membership is effective for a period of one year following the renewal date in each succeeding year. El pago del precio de renovación no es reembolsable. 
      4. El Precio de renovación se cobrará a la tarjeta de crédito guardada como predeterminada en la sección "Cartera" del Perfil de cuenta. Si la tarjeta de crédito guardada como tarjeta de crédito predeterminada no admite el cargo satisfactoriamente, Frontier puede cobrar el precio de renovación a otra tarjeta guardada en la sección "Cartera" del perfil de cuenta. Frontier puede, sin previo aviso, actualizar la información de la tarjeta de crédito a través de programas automáticos de actualización de cuenta o facturación ofrecidos por terceros autorizados. Updated credit card information may include cancellation, changes to credit card numbers, or vencimiento. Frontier has no obligation to update your credit card information. Credit cards issued by certain banks may not be eligible for updating; you may determine your eligibility by contacting your credit card issuer. The only way to withdraw your consent to the use of a credit card updating service is by cancelling your Membership in the DISCOUNT DEN program as described above, which will also cause you to lose your DISCOUNT DEN benefits. 
      5. If Frontier is not able to complete a charge of the Renewal Price, you will lose Membership benefits and you must enroll again. 
      6. El precio de renovación está sujeto a cambios por parte de Frontier sin previo aviso y en cualquier momento. Todo incremento de la tarifa de renovación entrará en vigencia en la renovación del siguiente año. 
    5. Misceláneo
      1. Frontier may modify the terms and conditions of DISCOUNT DEN® at any time without notice. 
      2. By agreeing to these terms and conditions, you are agreeing to receive DISCOUNT DEN® emails sent from Frontier. If you cancel your Membership in DISCOUNT DEN®, this may stop all DISCOUNT DEN® emails from being sent to you. La única manera de cancelar la suscripción a los emails es siguiendo las instrucciones incluidas en el email para hacerlo. 

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12. GoWild! Pass™

Enrollment in the Frontier GoWild! Pass™ Club ("GoWild! Pass") is conditioned on acceptance by you of the terms and conditions contained in these Rules. By purchasing the GoWild! Pass or using or continuing to use the benefits of GoWild! Pass, the holder is deemed to have agreed to all such terms and conditions.

    1. GoWild! Pass™ Eligibility
      1. The purchaser must be 18 years or older and a resident of the United States to enroll themselves or another individual in the GoWild! Pass™. The GoWild! Pass holder must be a resident of the United States and a Member of the FRONTIER Miles frequent flier program. If the pass holder is not already a member of FRONTIER Miles when enrolling in GoWild! Pass, the pass holder will automatically be enrolled in FRONTIER Miles.
      2. The purchaser and the pass holder must provide and maintain accurate and true personal information when applying for a GoWild! Pass™ or using any GoWild! Pass benefits. Failure to do so may invalidate the GoWild! Pass and any subsequent fare purchase, at Frontier's sole discretion. It is the pass holder's responsibility to update personal information within the FRONTIER Miles Account Profile through the Account Profile page https://www.flyfrontier.com/myfrontier/.
      3. To access the Account Profile page, go to the https://www.flyfrontier.com/ home page, click on the "account sign in" link, and log in to the account. Then click on the name on the upper right-hand of the page and click on "My Profile."
      4. The GoWild! Pass™ may be canceled at any time by selecting the cancel option within the FRONTIER Miles account profile on the Site. Go to flyfrontier.com, click on the "account sign in" link, and log in to the account. Then click on the name on the upper right hand of the page and click on "My Profile." GoWild! Pass™ status and ability to cancel are on this page.
      5. The GoWild! Pass™ is non-transferable. Only the pass holder may use the benefits of the GoWild! Pass™. Promptly notify Frontier upon becoming aware of any unauthorized use of the GoWild! Pass™.
    2. GoWild! Pass™ Usage
      1. The GoWild! Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines. The GoWild! Pass does not guarantee the availability of air transportation services.
      2. The ability to make GoWild! Pass bookings is based on flight and seat availability; not all Frontier flights will be available for booking through the GoWild! Pass. Last seat availability is not guaranteed.
      3. All taxes, fees, and charges remain the responsibility of the GoWild! Pass holder and must be paid at the time of booking.
      4. GoWild! Pass tickets do not include advance seat assignments, carry-on baggage, checked baggage or other ancillary products unless otherwise stated. Ancillary products can be purchased separately.
      5. GoWild! Pass™ tickets become available for booking the day before flight departure for domestic travel and ten (10) days before flight departure for international travel. Bookings can be made at FlyFrontier.com or via other channels as may be specified by Frontier. Frontier may offer extended promotional booking periods to passholders at its sole discretion. GoWild! Pass may be booked earlier than the standard availability as part of Frontier promotions or for an additional fee.
      6. GoWild! Pass flights are subject to blackout periods. Blackout dates are posted at https://www.flyfrontier.com/deals/gowild-pass
      7. The GoWild! Pass holder is the only person allowed to book and to travel using the GoWild! Pass. Pass holders may not purchase tickets for resale or to artificially consume seat inventory.
      8. Pass holders should only book flights that they intend to board. Pass holders may not book flights that overlap each other, that are duplicate itineraries, or that are impossible to fly.
      9. GoWild! Pass is not compatible with other Frontier sales and promotions unless specifically advertised.
      10. La no presentación está sujeta a los términos establecidos en el Contrato de transporte de Frontier. GoWild! Pass holders who repeatedly book and no-show flights, or who otherwise violate the terms and conditions contained in these Rules, are subject to financial penalties up to and including the revocation of pass privileges without refund.
      11. Tickets booked using a GoWild! Pass are not eligible to earn redeemable Frontier Miles and will not count as Elite status qualifying activity.
      12. Changes and/or cancellations to itineraries booked using a GoWild! pass will be processed subject to the terms and conditions of that itinerary, including, without limitation, the then current change and/or cancel fee(s) in effect plus any difference in airfare for the alternate requested date(s) or flight(s); any changes must be to dates(s) or flight(s) that are within 24 hours of the booking change.
      13. All promotions, fares, and any other special offers, whether through Frontier or any of its partners/affiliates, are subject to the terms and conditions
      14. Air travel on Frontier (including GoWild! Pass travel) is governed by Frontier's Contract of Carriage, a copy of which is available at www.flyfrontier.com, and at all Frontier Airlines locations. Revise los Términos y condiciones del boleto y el Contrato de Transporte para conocer los requisitos y las restricciones, las limitaciones de responsabilidad y equipaje y los requisitos para viajar con un menor. Visite nuestra página de información de equipaje para ver requisitos y restricciones adicionales. El Plan de Servicio al Cliente y el Plan de Contingencia para Demoras en la Pista de Aterrizaje de Frontier también se aplican a los vuelos operados por Frontier. Para mayor claridad, tales disposiciones solo se aplican hasta donde corresponda para vuelos operados por Frontier.
      15. Los titulares de pases son responsables de cumplir todos los requisitos de viaje internacional y de inmigración, incluida, entre otras cosas, la presentación de pruebas de viaje confirmado de regreso o de continuación del viaje, donde corresponda.
      16. Los niños menores de 15 años deben viajar acompañados por un pasajero que tenga al menos 15 años. Si la edad del niño es cuestionable, puede solicitarse un certificado de nacimiento, una identificación escolar oficial u otro tipo de identificación. Los pasajeros menores de 18 años que viajen sin los padres pueden necesitar documentación adicional para cruzar fronteras internacionales, según los requisitos del país.
      17. Los vuelos están sujetos a los períodos bloqueados:
        1. 2024: January 1, 15; February 15, 16, 19; March 3, 10, 15-17, 22-24, 29-31; April 5-7, 12-14; May 23-24, 27; June 27-29; July 5, 7; August 29-30; September 2; October 10-11, 13-14; November 23, 27, 30; December 1-2, 21-24, 26-31.
        2. 2025: January 1, 4-5, 16-17, 20; February 13-14, 17; March 14-16, 21-23, 28-30; April 4-6, 11-13, 18-21; May 22-23, 26; June 22, 26-29; July 3-7; August 28-29; September 1. Blackout dates for October 2025 and beyond will be posted in advance of accepting any enrollments for pass periods which cover those dates
        3. 2026: January 1, 3-4, 15-16, 19; February 12-13, 16; March 13-15, 20-22, 27-29; April 3-6, 10-12. Blackout dates for May 2026 and beyond will be posted in advance of accepting any enrollments for pass periods which cover those dates
    3. Payment – Initial GoWild! Pass™ Sign Up 
      1. Upon enrollment, the purchaser will be charged the initial enrollment price. The initial enrollment price is non-refundable. The purchaser assumes all obligations of the pass holder's participation in the GoWild! Pas
      2. The credit card used for the initial enrollment price will be stored as the default credit card in the “Wallet” section of the pass holder’s Account Profile.
      3. If the payment is charged back, re-enrollment in the GoWild! Pass requires repayment of previously charged back fees.
    4. GoWild! Pass™ Enrollment Term, Renewal and Renewal Charges
      1. Frontier reserves the right to cancel, extend, or suspend enrollment at its sole discretion for any reason.
      2. ENROLLMENT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE TERMS, AS SET FORTH ABOVE, UNLESS THE GOWILD! PASS IS CANCELLED WITHIN THE PASS HOLDER'S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF THE END OF THE CURRENT TERM FOR YOUR GOWILD! PASS.
      3. The Renewal Price will be assessed to the credit card on file as the default credit card in the "Wallet" section of the pass holder's Account Profile. If the credit card on file as the default credit card does not process successfully, Frontier may assess the Renewal Price to any other credit card stored in the "Wallet" section of the pass holder's Account Profile. Frontier may, without prior notice, update credit card information via automatic account or billing updater programs offered by authorized third parties. La información actualizada de la tarjeta de crédito puede incluir cancelación, cambios en los números de la tarjeta de crédito o fecha de vencimiento. Frontier has no obligation to update credit card information. Credit cards issued by certain banks may not be eligible for updating; eligibility may be determined by contacting the credit card issuer. The only way to withdraw consent to the use of a credit card updating service is by cancelling enrollment in the GoWild! Pass program as described above, which will also cause the pass holder to lose GoWild! Pass benefits.
      4. If Frontier is not able to complete a charge of the Renewal Price, the pass holder will lose GoWild! Pass benefits and must enroll again.
      5. The Renewal Price is subject to change by Frontier at any time with appropriate notice.
    5. Misceláneo
      1. Other than the Renewal Price, Frontier may modify the terms and conditions of the GoWild! Pass™ at any time without notice.
      2. By agreeing to these terms and conditions, the pass holder, or for pass holders under the age of 13, their parent or legal guardian, is agreeing to receive GoWild! Pass emails sent from Frontier. Cancelling the GoWild! Pass, may stop all GoWild! Pass emails from being sent. To ensure the pass holder is unsubscribed from future emails, follow the unsubscribe instructions included on any subsequent email received.

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13. GoWild! Annual Pass™

In addition to the GoWild! Pass Terms and Conditions, the following applies to the GoWild! Annual Pass

    1. GoWild! Annual Pass Usage
      1. The renewal price for the 2024-2025 GoWild! Annual Pass is $599, for a renewal term of May 1, 2025 - April 30, 2026; The renewal price for the 2025-2026 GoWild! Annual Pass is $699, for a renewal term of May 1, 2026 - April 30, 2027. Discounts to either of these prices may be offered at any time at Frontier's discretion.
      2. The GoWild! Annual Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during a one-year period. The 2024-2025 Annual Pass is valid for travel from May 1, 2024 through April 30, 2025; the 2025-2026 Annual Pass is valid for travel from May 1, 2025 through April 30, 2026. The GoWild! Annual Pass does not guarantee the availability of air transportation services.
    2. GoWild! Annual Pass Enrollment Term, Renewal and Renewal Charges
      1. The purchaser will be enrolled on the initial purchase date and enrollment is valid for the travel dates set forth above.
      2. ENROLLMENT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE-YEAR TERMS UNLESS YOU CANCEL THE GoWild! Pass™ BY CANCELLING WITHIN YOUR FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF THE END OF THE CURRENT TERM.
      3. Recurring GoWild! Pass enrollment is effective for a period of one year following the renewal date in each succeeding year.

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14. GoWild! Summer Pass™

In addition to the GoWild! Pass Terms and Conditions, the following applies to the GoWild! Summer Pass

    1. GoWild! Summer Pass Usage
      1. The renewal price of the 2024 GoWild! Summer Pass is $499, for a renewed term from May 1, 2025 - September 30, 2025. The renewal price of the 2025 GoWild! Summer Pass is $499 for a renewed term from May 1, 2026 - September 30, 2026. Discounts to this price may be offered at any time at Frontier’s discretion
      2. The GoWild! Summer Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during the summer season; the 2024 season is from 01 May through 30 September 2024, and the 2025 season is from 01 May through 30 September 2025.
    2. GoWild! Summer Pass Enrollment Term, Renewal and Renewal Charges
      1. The purchaser will be enrolled on the initial purchase date and enrollment is valid through the season's travel dates.
      2. ENROLLMENT WILL AUTOMATICALLY RENEW FOR THE SUMMER PASS PERIODS, AT THE THEN EFFECTIVE RETAIL PRICE (THE "RENEWAL PRICE") UNLESS THE GOWILD! PASS IS CANCELLED WITHIN THE PASS HOLDER'S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF ELIGIBLE TRAVEL FOR THE SUMMER PASS (SEPTEMBER 30, 2024 FOR THE 2024 PASS AND SEPTEMBER 30, 2025 FOR THE 2025 PASS).

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15. GoWild! Fall & Winter Pass™

In addition to the GoWild! Pass Terms and Conditions; the following applies to the GoWild! Fall & Winter Pass.

    1. GoWild! Fall & Winter Pass Usage
      1. The retail and renewal price for GoWild! Fall & Winter Pass™ is $399, for a renewed term from September 2, 2025 - February 28, 2026. Discounts to this price may be offered at any time at Frontier's discretion.
      2. The GoWild! Fall & Winter Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during the specified Fall & Winter season; the 2024 Fall & Winter season is from 01 September 2024, through 28 February 2025. The GoWild! Fall & Winter Pass does not guarantee the availability of air transportation services.
    2. GoWild! Fall & Winter Pass Enrollment Term, Renewal and Renewal Charges
      1. The purchaser will be enrolled on the initial purchase date and enrollment is valid through the season’s travel dates.
      2. ENROLLMENT WILL AUTOMATICALLY RENEW FOR THE FALL & WINTER PASS PERIOD, AT THE THEN EFFECTIVE RETAIL PRICE (THE "RENEWAL PRICE") UNLESS THE GOWILD! PASS IS CANCELLED WITHIN THE PASS HOLDER'S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF ELIGIBLE TRAVEL FOR THE FALL & WINTER PASS (February 28, 2025).

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16. GoWild! Monthly Pass™

In addition to the GoWild! Pass Terms and Conditions; the following applies to the GoWild! Monthly Pass.

    1. GoWild! Monthly Pass™ Enrollment Term and Charges
      1. The GoWild! Monthly Pass™ is a rolling 30-day program.
      2. The retail prices for GoWild! Monthly Pass™ are as follows. Adjustments to these prices may be offered at any time at Frontier's sole discretion:
        • Enrollment Fee: $99
        • First Month's Fee: $149
        • Standard Monthly Fee: $149
      3. The Enrollment Fee and First Month's Fee will be collected upon Enrollment. The Standard Monthly Fee will be collected at the start of each successive 30-day period. Frontier, at its sole discretion, may offer the option to pre-purchase multiple consecutive 30-day periods of pass validity at the time of enrollment and/or renewal, in which case the Standard Monthly Fee for any pre-purchased periods will be collect at the time of pre-purchase.
      4. The purchaser will have a 30-day enrollment fee grace period if they cancel and decide to reenroll within 30 days of cancellation.
      5. ENROLLMENT WILL AUTOMATICALLY RENEW FOR THE SUCCESSIVE MONTHLY PERIOD AT THE THEN EFFECTIVE RETAIL PRICE (THE "RENEWAL PRICE") UNLESS THE GOWILD! MONTHLY PASS IS CANCELLED WITHIN THE PASS HOLDER'S FRONTIER MILES ACCOUNT PROFILE ON THE SITE BEFORE MIDNIGHT MOUNTAIN TIME ON THE FINAL DAY OF ELIGIBLE TRAVEL FOR THE MONTHLY PASS.
    2. GoWild! Monthly Pass™ Usage 
      1. The GoWild! Monthly Pass gives the pass holder the ability to book a ticket at an airfare of $0.01 on select flights operated by Frontier Airlines during the 30-day rolling period. The GoWild! Monthly Pass does not guarantee the availability of air transportation services. 

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17. CAMBIOS EN LAS REGLAS DEL PROGRAMA, FRONTIER MILES, NIVELES DE CATEGORÍA ELITE DE FRONTIER Y NIVELES DE VIAJES DE PREMIO

    1. Frontier may, among other things, in its sole discretion, for any reason, and without notice or liability to the FRONTIER Miles Member (except where otherwise stated): 
      1. Withdraw, limit, modify, or cancel Millas, Points, or Award Travel; 
      2. Suspend or cancel any Member's FRONTIER Miles account (and/or seize any Liles and/or Points associated with such account and/or suspend or cancel any FRONTIER Miles Status) and/or DISCOUNT DEN® Membership if that Member has violated these Program Rules, in Frontier’s sole discretion; 
      3. Change, modify, delete (in whole or in part), supplement and/or cancel any Program Rules, regulations, benefits, or policies in connection with the Program, including but not limited to, FRONTIER Miles and/or Points balances, redemption requirements, qualifications for FRONTIER Miles Elite Status, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting Miles and/or Points, rules for the use of Liles, awards or benefits in connection with the Program, Miles and/or Points expiration rules, etc.; 
      4. Introduce, add, change, modify, delete (in whole or in part), or supplement Award Travel restrictions, including but not limited to blackout dates, capacity controls, and limitations on the number of seats available for Award Travel, and/or otherwise restrict the continued availability of Viaje Liles or Award Travel or special offers; or 
      5. Terminate the Program with six months’ notice; any such notice would appear on www.flyfrontier.com. Frontier may make any one or more of these changes even though such changes may affect the Member’s ability to use Viaje Miles that the Member has already accumulated.

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18. RESPONSABILIDAD Y LIMITACIONES DE RESPONSABILIDAD

    1. Frontier accepts no liability for any losses or claims arising from any inability to access www.flyfrontier.com or any web page located on such Site, or any failure to complete a transaction. 
    2. Frontier no será responsable de la pérdida, desvío, rechazo o demora en la entrega de la información enviada por email. 
    3. Under no circumstances shall Frontier’s liability exceed your current DISCOUNT DEN® Membership fee, where applicable. 
    4. Frontier no se hará responsable de, y usted a través del presente documento deja exento de cualquier reclamo a Frontier por, cualquier tipo de daños (ya sean directos, indirectos, especiales, punitivos, por escarmiento, fortuitos, consecuentes o ya sea derivados de responsabilidad contractual, extracontractual u objetiva e incluso si se le ha advertido acerca de la posibilidad de dichos daños) que surjan de (a) su participación en el Programa (que incluye, entre otros, la acumulación o el uso de Millas o cualquier viaje o actividad relacionada con viajes en relación con el Programa); (b) los actos, omisiones, productos o servicios de cualquier persona o compañía que preste servicios u ofrezca promociones relacionadas con el Programa; (c) cualquier falla o demora que surja del uso de este sitio web, incluyendo, entre otros, errores, omisiones, interrupciones, defectos, demoras en la transmisión o virus informáticos; y/o (d) los actos y omisiones de Frontier en relación con el Programa. 
    5. Without limiting the generality of the foregoing, if Frontier Airlines improperly denies a Member Miles and/or Points, Award Travel, DISCOUNT DEN pricing or some other benefit, the Member's exclusive remedy shall be the issuance of the improperly denied Liles and/or Points, Award Travel or such other alternative benefit as determined by Frontier in its sole discretion, and Frontier shall have no additional liability whatsoever. 
    6. Frontier Airlines no se considerará que está en incumplimiento de estas reglas ni será responsable ante usted ni otras partes por daños a causa de demoras o fallas en el cumplimiento del presente documento si dichas demoras o fallas se dan a causa de condiciones que exceden su control, entre las cuales se incluye, entre otras, casos fortuitos o de fuerza mayor, huelgas, conmociones civiles, embargos y guerras u otras condiciones hostiles, ya sea que estén sucediendo en el momento, sean amenazas o se haya informado sobre éstas y/o cualquier otra causa que exceda el control razonable de Frontier Airlines.

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19. EXCLUSIÓN DE GARANTÍAS

    1. Frontier makes no warranty of any kind regarding the Program. El Programa se ofrece tal como se lo presenta y sin ningún tipo de garantías, ya sean explícitas o implícitas. FRONTIER AIRLINES SE DESLIGA EXPRESAMENTE DE TODO TIPO DE GARANTÍAS Y CONDICIONES, INCLUYENDO, ENTRE OTRAS, CUALQUIER GARANTÍA EXPLÍCITA O IMPLÍCITA DE IDONEIDAD PARA UN FIN DETERMINADO, DE COMERCIALIZACIÓN Y/O AQUELLAS QUE SURJAN DE UN ESTATUTO O DE OTROS DOCUMENTOS LEGALES PROVENIENTES DE TRATOS O PRÁCTICAS COMERCIALES.

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20. DISPOSICIONES VARIAS

    1. Millas and Points are non-transferable and may not be combined among FRONTIER Miles Members, their estates, successors and assigns except as follows: Miles may be pooled using Family Pooling (view Family Pooling Terms), Miles may be purchased and gifted at a cost by using our business partner Points.com (view Buy, Gift). Accrued Miles and Award Travel do not constitute property of Member and are non-transferable including: 
      1. Mileage transfers as a result of domestic matters such as divorce or separation are subject to receipt of applicable documentation showing court decree of FRONTIER Miles ownership. 
      2. Upon the death of a Member, without: (i) the death certificate of the Member or (ii) letter from the executor. In instances of multiple executors or heirs of Miles based on court documents, Miles are divided as directed by the court. In the event an heir does not have a FRONTIER Miles account, they may enroll or enviar written permission to waive their rights to their Miles and those Miles will be divided among the remaining heirs. 
    2. Millas, Points and Award Travel have no cash value and may not be redeemed for cash. Miles may not be re-deposited unless a Member properly cancels Award Travel in accordance with all applicable cancellation policies. 
    3. Except to the extent permitted through Frontier’s business partner Points.com or as expressly authorized by Frontier, Miles, Points, or Award Travel may not be sold, bartered, or otherwise exchanged for value. Any Miles, Points or Award Travel that are/is purchased, sold, bartered, or otherwise exchanged for value are/is void. Violators (including any Member who uses a purchased or bartered award) may be liable for damages and litigation costs, including the actual cost of travel and/or Frontier attorneys' fees incurred in enforcing this Rule. 
    4. Award Travel, accumulated Miles/Points y special offers are subject to applicable government laws, rules and regulations and are void where prohibited by law. 
    5. Fraud, misrepresentation, abuse, improper conduct (as determined by Frontier in its sole discretion), or violation of applicable rules (including, but not limited to, Frontier’s Contract of Carriage, tariffs and Program Rules) may result in administrative and/or legal action by appropriate governmental authorities and/or Frontier. Such action may include, without limitation, the forfeiture of all Miles, Points and/or Award Travel, forfeiture of any accumulated Liles/Points in a Member's Account, deduction of Viaje Millas and/or Elite Status Points, removal of a Member’s elite status, as well as cancellation of the Account and proscription of the Member's future participation in FRONTIER Miles. In addition, Frontier reserves the right to take appropriate legal action to recover damages, including attorneys' fees, incurred in prosecuting any lawsuit. La violación de dichas Reglas aplicables incluyen, entre otros, a los Miembros que son perjudiciales o amenazan o ponen en peligro la seguridad de los miembros de la tripulación de Frontier o a otros clientes de Frontier tal como se describe en el Contrato de transporte y aranceles de Frontier Airlines. 
    6. Frontier reserves the right to audit, at any time and without notice to Members, any and all FRONTIER Miles accounts to ensure compliance with these Program Rules. If the audit reveals discrepancies or possible violations of these Program Rules or Frontier believes that such audit will reveal discrepancies or possible violations of these Program Rules, Frontier may delay or cancel the processing of Travel Award redemption requests, and/or cancel any outstanding Award Travel, delay the posting of accumulated Miles/Points and/or withhold statements until the audit is completed. 
    7. You are responsible for referencing your online FRONTIER Miles account information and these Program Rules to understand your rights, responsibilities, and status under the Program. Frontier will attempt hasta advise active members of various matters of interest through its website, but Frontier has no liability for any failure to do so.
    8. Frontier shall have no liability for correspondence that is lost, delayed, or misdirected. Members are responsible for maintaining a current email address. 
    9. For questions about FRONTIER Miles, please visit www.flyfrontier.com or Chat With Us now. Customers with hearing or speech impairments can dial 7-1-1 to reach our relay service. 
    10. Frontier assumes no responsibility for the actions of Miles partners in connection with any program that provides for the transfer or accumulation of Miles. 
    11. Las Reglas quedan sujetas a la interpretación de Frontier. Los títulos de estas Reglas del programa se utilizaron con el único propósito de facilitar su lectura y no se deben utilizar para la interpretación de las Reglas del programa. 
    12. Any disputes in connection with FRONTIER Miles or these Program Rules shall be governed by Colorado law, exclusive of Colorado choice of law rules, and the Member agrees to resolve any dispute in connection with FRONTIER Miles arising between Member and Frontier by submission to arbitration in Denver County, State of Colorado, in accordance with the rules of JAMS under its Streamlined Arbitration Rules & Procedures then in effect. Any case brought under these Program Rules may be pursued only in a party's individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. 
    13. Las obligaciones tributarias provenientes de los viajes de premio, si las hubiera, son responsabilidad del Miembro.

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