COMMITTED TO YOU

Frontier continúa su compromiso de garantizar que el Cielo sea para todos. This means going the extra mile in all that we do to safeguard your well-being. Learn more about what we are doing for your peace of mind.

FACE COVERINGS NOW REQUIRED FOR CUSTOMERS

At Frontier, your health and safety are our top priority. Beginning May 8, all Frontier customers will be required to wear a face covering over their nose and mouth throughout their journey. This will include all ticket counters, gate areas, and onboard our aircraft.

This effort is yet another action we are taking to help you feel more comfortable when flying with Frontier and follows the guidance of the CDC and local authorities. Frontier airport employees and flight crews are already required to wear face coverings at work.

Based on CDC guidance, a suitable face covering should be an item of cloth that should fit snugly against the side of the face and that should be secured with ties or ear loops. It should also include multiple layers of fabric and allow for unrestricted breathing. The CDC recommends surgical masks and N-95 respirators be reserved for healthcare workers and other medical first responders. The policy will not apply to very young children who are unable to maintain a face covering.

¡NUEVO! TOUCHLESS THERMOMETER SCREENINGS

We have implemented temperature screenings for all passengers and team members prior to boarding flights. Screening will be done via touchless thermometers. Anyone with a temperature of 100.4 degrees or higher will not be allowed to fly, including crew members. Más información aquí

DISINFECTION PROCEDURE
CABIN FOGGING
HEPA FILTERS
HEALTHY TRAVEL TIPS
You will be asked to certify that:
You will wear a
face covering
Face coverings are required to fly with us. You will not be able to board your flight without a face covering.
You will self-assess for
COVID symptoms
Do not travel if you, or anyone in your household, has exhibited COVID-19 related symptoms in the last 14 days
You will check
your temperature
Check your temperature before heading to the airport and do not travel if you have a fever.
You will wash/sanitize
your hands
Please wash/sanitize your hands before boarding the flight to prevent the spread of COVID-19.

HEALTHY TRAVEL TIPS

1 - Download the Frontier app to avoid touching kiosks or having to go to the ticket counter.
2 - If you are feeling sick or have a fever, stay home. Check your temperature before flying.​
3 - Remember, a face covering is required when you fly with us, so be sure to bring one with you. Such items like disinfecting wipes and hand sanitizer are also recommended.
4 - Open the air vents above your seat on the plane all the way to receive maximum airfow.
5 - Wash your hands often and thoroughly with soap and water for at least 20 seconds.​​
6 - Practice respiratory hygiene, cover your mouth and nose when you need to cough or sneeze.
7 - TSA is now allowing passengers to bring liquid hand sanitizer up to 12oz. in carry-on bags until further notice. You should expect that containers larger than 3.4oz. will need to be screened separately, which will add some time to the checkpoint screening.​​

ABOUT COVID-19

Frontier Airlines continues to closely monitor developments with respect to COVID-19. For those who may have questions around advice for travelers, we recommend visiting the U.S. Centers for Disease Control’s (CDC) website at cdc.gov/travel.

Below is additional information to help answer questions you may have:

  • As a U.S.-based commercial airline, we coordinate closely with multiple federal and other agencies to ensure we are continuously operating under established best practices for aircraft cleanliness and sanitation. Among those, we follow the recommendations set forth by the CDC for ‘Preventing Spread of Disease on Commercial Aircraft’ as well as adhere to our own stringent internal guidelines.
  • All of our aircraft are regularly cleaned using disinfectant deemed by the U.S. Environmental Protection Agency (EPA) as effective against COVID-19. Also, we have made the proactive decision to elevate the cleaning and sanitation of our aircraft beyond standard practice during this time.
  • Our crews are highly trained in handling ill and/or potentially infectious persons on an aircraft.
  • For questions on how to stay healthy while traveling, please refer to the CDC’s advice on this topic by clicking Here.

Questions About Our COVID19 Policy

Updated 5 de mayo, 2020

How can I use my reservation credit? Can I get an extension?

Your reservation credit is valid for 90 days from the date it was issued. You can use a valid reservation credit to book travel available through the end of our selling schedule, currently September 12, 2021. For additional details and terms & conditions on how to use a credit, click here.

When someone buys trip insurance, and tries to cancel for refund, how should they go about it? 

Para todo lo relacionado con el seguro de viaje, puedes contactar a Travel Guard Insurance al 866-385-4839 y en travelguard.com. They should be able to help you with any questions you might have, or changes you would like to make

I submitted a request to cancel my reservation but haven't received a response. Is there anything else I need to do?

The volume of contacts we’re receiving is higher than normal and we are working diligently to process the requested cancellations. We apologize for the delay. You will receive an email from us as soon as your cancellation request has been completed. If you wish to cancel travel, please first try online by visiting the My Trips section of our website.

I have miles expiring soon, will they still expire even though I can’t use them?

Mileage Expiration has temporarily been paused beginning March 1, 2020. While a date has not yet been selected for mileage expiration to resume, we will share that information with you via email at least 90 days prior to their expiration.

Additionally, any positive accrual to miles in your account will also prevent mileage expiration beyond this temporary pause, this includes flying, or transactions through our retail partners. 

Remember! If you’re a Frontier Airlines Mastercard cardmember, you can keep your Frontier Miles from expiring by making at least one purchase every 6 months!

What about Qualifying or Requalifying for Elite Status?

We are still monitoring this fluid situation and exploring all options to best serve our most loyal customers. We are committed to offering flexible options for our passengers with regards to qualifying or requalifying as an Elite Member this year. While we are not ready to share any details, yet we appreciate your loyalty and look forward to serving you again in the future.