alerta

Alerta sobre destinos

Please visit our New Change Policy page for more information about our current policies.

NOTE: If your travel is not scheduled in the next 24 hours, please wait to call us as we are experiencing very high call volumes.


COVID Airport Alerts

Florida Executive Order

Beginning Tuesday, March 24, Florida issued an Executive Order for all customers who depart from New York, New Jersey or Connecticut to self-quarantine for 14 days after arriving into Florida.

SJU: San Juan All Arrivals

Passengers, please be prepared for brief verbal screening or temperature check as applicable at the baggage claim/exit area as part of a newly enhanced health screening measure at SJU. Any passenger who meets initial screening criteria will be subject to a secondary screening process.

Canada Border Closing

The United States and Canada are suspending all non-essential travel between the two countries due to the coronavirus pandemic until further notice.

Jamaica Border Closing

On March 17, the Government of Jamaica announced a quarantine effective 18 de marzo and will last 14 days. All Guests entering Jamaica will be required to self-quarantine for up to 14 days. Guests staying in hotels will be required to observe the quarantine rules as determined by the Ministry of Health and Wellness.

Dominican Republic Border Closing

On March 17, the Government of the Dominican Republic announced that they will be closing all airports effective March 19 for at least 15 days. No travel in or out of the country will be permitted.

COVID | Mexico Airport Closure

Cancun (CUN) | Until 5/20

  • DEN - 3/25
  • CVG - 3/25
  • MCI - 3/24
  • EWR - 3/23
  • STL - 3/23
  • ORD - 3/23
  • PHL - 3/23
  • IND - 3/23
  • CLE - 3/23

Cancun (CUN) | Until 5/20

  • ORD - 3/25
  • DEN - 3/25

INFORMACIÓN DEL MOSTRADOR DE BOLETOS

DEN: líneas de mostrador de boletos de Denver

Due to high passenger volume between 6:00 a.m.10:00am, we recommend arriving 2.5 hours before departure. Para ahorrar tiempo de espera en la cola, puedes usar nuestra aplicación móvil para hacer el check-in y pasar por la cola de registro de equipaje para dejar tu equipaje documentado. Descarga nuestra aplicación móvil desde la App Store de Apple o consíguela en tu Android desde Google Play.

TSA SECURITY DELAYS

ATL: Atlanta TSA Security Line Delays

Debido a la gran cantidad de pasajeros que pasan por las Líneas de seguridad TSA, aconsejamos llegar 3 horas antes de la salida. Para ahorrar tiempo de espera en la cola, puedes usar nuestra aplicación móvil para hacer el check-in y pasar por la cola de registro de equipaje para dejar tu equipaje documentado. Descarga nuestra aplicación móvil desde la App Store de Apple o consíguela en tu Android desde Google Play.

AUS: Austin TSA Security Line Delays

Due to high passenger volume between 5:00 a.m. y 7:00 a.m., sugerimos arribar 2.5 horas antes del horario de salida. Our ticket counter opens at 3:30am. Additionally, due to the volume in the baggage screening process, we will adhere to the 45-minute cut off for baggage acceptance. Para ahorrar tiempo, utiliza nuestra aplicación móvil para hacer el check-in y luego pasa por la cola de registro de equipaje para dejar tu equipaje documentado. Descarga nuestra aplicación móvil desde la App Store de Apple o consíguela en tu Android desde Google Play.

TERMINAL INFORMACIÓN

LAX: cambio en la terminal de Los Ángeles

We have moved to Terminal 5.

IAH: Houston Terminal A Checkpoint

El puesto de control cierra a las 10:20 p.m. in Terminal A.

SFO: San Francisco Terminal Move

Frontier Ticket Counters in Terminal 1 and will be moving to International Terminal A and our new ticket counters will be in the International Terminal A as well. The move has an effective date of July 23rd, 2019.

For more information, please visit:
Fly SFO Maps

CVG: Cincinnati Construction

CVG Airport is undergoing major roadway improvements near the Terminal. Please be alert for traffic flow changes and consider extra time for your departure and/or passenger pick up.

For more information, please visit:
CVG Build for Our Future

MSP: Minneapolis-St. Paul International Airport Highway 5 Construction and Terminal Move

Starting in April 2020 through October 2020, construction on Highway 5—between I-494 and Highway 62—will create closures and detours during construction. For more information, please visit https://aroundtheairport.com/

ARTÍCULOS RESTRINGIDOS

BOOST Oxygen Bottles

Oxygen bottles such as BOOST Oxygen are considered Hazardous Materials and are not allowed aboard aircraft.

Prohibición de la FAA para el dispositivo Samsung Note7

La FAA y el Departamento de Transporte de EE. UU. han emitido una prohibición para todos los dispositivos Samsung Galaxy Note7 a bordo de todas las aeronaves en EE. UU. Debes cumplir con la prohibición de FAA/DOT.

Esto es lo que debes recordar si viajas y tienes un dispositivo prohibido: las personas que poseen un dispositivo Samsung Galaxy Note7 no pueden llevarlo con ellos, en el equipaje de mano ni en el equipaje documentado en vuelos desde, hasta o dentro de Estados Unidos. Esta prohibición incluye todos los dispositivos Samsung Galaxy Note7 (modelos originales y de reemplazo). Más información sobre la prohibición del Galaxy Note 7

Personal Electric Vehicles

Por razones de seguridad, no se permiten vehículos eléctricos personales (monopatines autobalance, patinetas eléctricas, drift boards, hover boards y rover boards) are not allowed on any Frontier Flight.

Apple MacBook Pro Laptop Notice

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017. Not all such products sold during this period are affected. Product eligibility is determined by the product serial number. Please visit the Apple Support Page for more information. If your Macbook Pro has this defective battery, your laptop will need to be turned off and unplugged during your flight.