Preguntas sobre reservas
Si tienes alguna pregunta general sobre opciones de asientos, viajar en familia y/o con mascotas, necesidades especiales, viajes internacionales (como los procesos de seguridad y aduana), en el aeropuerto, y nuestras políticas de viaje, haz clic aquí.For help making a new booking, changes to a current reservation, confirming a ticket or general questions visit our FAQs or Chat with us (24 hours a day, 7 days a week).
Asistencia con la cuenta de Frontier Miles
Si tienes alguna pregunta general sobre nuestro programa Frontier Miles, haz clic aquíFor help making a new miles redemption booking, or changes to a current booking, visit our FAQs or Chat with us
Todas las solicitudes de millas por un vuelo pasado deben enviarse a través del formulario de crédito de millas.
Reembolsos
Within 24 hours of purchase and more than 7 days from departure: All tickets may be canceled for a full refund up to 24 hours from the time of purchase.
Beyond 24 hours from purchase OR booking was made within 7 days of travel: Tickets are non-refundable, unless the WORKS was purchased at the time of initial booking. Non-refundable tickets may be changed or cancelled. A change or cancellation fee may apply and the remaining value of your ticket can be held as a credit to apply toward the purchase of a future ticket.
The WORKS purchase: The WORKs purchase is fully refundable. Refund requests must be made at least 24 hours prior to departure. For cancellations made within the 24 hour time frame, a cancel fee will apply.
To review the change and cancel FAQ click here. To request a refund click here.
Equipaje
Si tienes preguntas generales sobre equipaje, como los requisitos y costos del equipaje de mano/documentado, o si tu equipaje se dañó o perdió, haz clic aquí.Si te olvidaste algo a bordo, haz clic aquí.
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